1. Introduction and scope

1. This policy applies to personal information collected by Trade Select Pty Ltd through www.tradeselectapp.com.au, the job management application for restoration professionals available at portal.tradeselectapp.com.au, and the current 2D Floor Plan application operated under the Trade Select brand.
2. The job management application involves customer set-up and configuration, manual management of user access, and recurring invoicing and payment collection based on active users. The 2D Floor Plan application allows users to create their own accounts and manage subscription plans and payments on a self-service basis, with customer support available in the background.
3. This policy also applies to personal information collected when people contact us about these services, request support, set up subscriptions, or otherwise interact with us in relation to the website or applications.

2. What personal information we collect

Depending on how you interact with us, we may collect personal information such as:

1. Contact details, such as your name, email address, phone number and other contact information you provide to us.
2. Business and account information, such as your business name, role, account owner details, authorised user details and account configuration information.
3. Account credentials and profile information, such as login details, usernames and profile information you add within the services.
4. Billing, subscription and payment-related information, such as subscription plan details, billing contacts, invoicing information and payment status information, including information connected with Stripe where that payment service is used.
5. Communications with us, including enquiries, feedback, support requests and other correspondence.
6. Usage and activity data, such as information about how users access and use the website and applications.
7. Device, browser and network information, such as IP address, browser type, operating system and similar technical information.
8. Cookies, analytics and similar tracking data collected through the website or applications.
9. Information provided by customer organisations or administrator users when they set up accounts or arrange access for authorised users.
10. Any other personal information that you submit through the website, applications or related support channels.

3. How we collect personal information

We collect personal information in a number of ways, including:

1. Directly from you when you make an enquiry, contact us, request information or otherwise communicate with us.
2. When you register for an account, complete profile fields, set up or manage a subscription, or use features within the applications.
3. When a customer organisation, account owner or administrator provides your details to set up or manage authorised user access.
4. Through customer onboarding, account configuration and manual administration processes for the job management application.
5. Through recurring invoicing, subscription administration and payment collection processes.
6. When you submit support requests or interact with customer support.
7. Automatically when you use the website or applications, including through cookies, analytics tools and similar technologies.
8. From records generated through your use of the services, including activity and transaction records.

4. Why we collect, hold, use and disclose personal information

We collect, hold, use and disclose personal information for purposes including to:

1. Provide, operate and administer the website and applications.
2. Set up customer accounts and configure services for customer organisations and their authorised users.
3. Manage user access, subscriptions, recurring invoicing and payment collection.
4. Process and administer subscription plans and payments, including through Stripe where used.
5. Provide customer service, technical support and account assistance.
6. Communicate with users and customers about the services, account matters, support issues, product updates and operational notices.
7. Monitor, analyse and improve the functionality, performance and user experience of the website and applications.
8. Maintain security, detect or investigate misuse, fraud or unauthorised activity, and protect our systems and users.
9. Comply with legal, regulatory, accounting and record-keeping obligations.
10. Send marketing or promotional communications where permitted by law.

5. Disclosure of personal information

We may disclose personal information where reasonably necessary for the purposes described in this policy. This may include disclosure to:

1. IT, hosting and infrastructure providers.
2. Software, platform and service providers that help us operate the website or applications.
3. Payment processors and payment service providers, including Stripe where used.
4. Contractors, technical support providers and other service providers assisting us to deliver or support the services.
5. Professional advisers such as legal, accounting and other advisers.
6. Related service providers involved in supporting the operation or administration of the services.
7. Courts, regulators, law enforcement bodies or other persons where disclosure is authorised or required by law.

We do not disclose personal information to third parties for any purpose unrelated to the operation, support or lawful administration of our services.

6. Cookies, analytics and tracking technologies

1. The website and applications may use cookies and similar technologies to help operate the services, remember user preferences, maintain sessions, analyse usage, improve performance and support communications and marketing activities.
2. These technologies may collect information such as browser or device details, IP address, pages viewed, interactions with the services and general usage patterns.
3. You can usually control cookies through your browser or device settings. If you disable some cookies or similar technologies, parts of the website or applications may not function properly.

7. Direct marketing

1. We may send service-related updates and, where permitted by law, marketing or promotional communications about our services. These communications may be sent by email or through other appropriate channels.
2. You can opt out of marketing communications at any time by using the unsubscribe function in the message where available, or by contacting us using the details set out below. We may still send non-promotional communications that are necessary to administer accounts, subscriptions or the services.

8. Storage, security and retention

1. We take reasonable technical and organisational steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. These steps may include access controls, account administration processes, system security measures and the use of reputable service providers.
2. No method of electronic storage or transmission is completely secure, so we cannot guarantee absolute security.
3. We retain personal information for as long as reasonably required for business, operational, legal, accounting, dispute-resolution, security and backup purposes. When personal information is no longer reasonably required, we may delete it or de-identify it where appropriate.

9. Access and correction

1. You may request access to the personal information we hold about you, or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.
2. Requests should be made using the contact details set out below. We may need to verify your identity before dealing with your request. In some circumstances, access or correction may be limited or refused where permitted by law, but if that happens we will respond in a practical way and explain the position where appropriate.

10. Complaints

1. If you have a privacy complaint or concern about how we have handled your personal information, please contact us in writing using the contact details below.
2. Please include enough detail to help us understand and investigate your complaint. We will acknowledge your complaint and investigate it within a reasonable time, and we will then respond to you about the outcome or next steps.

11. Overseas disclosure

1. Some of our service providers may store personal information outside Australia or may access it from outside Australia when providing services to us.
2. Where overseas disclosure occurs in connection with our website or applications, we will take reasonable steps to ensure that personal information is handled in an appropriate manner by relevant service providers.

12. Changes to this policy

1. We may update this Privacy Policy from time to time to reflect changes to our services, business practices or legal requirements.
2. The updated version will be published on the relevant website or made available through the services, and the revised version will apply from its stated effective date.

13. Contact us

If you have questions about this Privacy Policy, want to request access or correction, or would like to make a privacy complaint, please contact:

Trade Select Pty Ltd
ABN 33 618 786 119
Email: admin@tradeselectgroup.com.au