Find setup guidance, answers to common questions and contact details for the Trade Select job management and TradeSelect 2D Floor Plan applications.
Contact support
Email admin@tradeselectgroup.com.au.
Include your account email, device or browser, operating system version, and a clear description of the issue. Screenshots are useful where available. Mark the subject line URGENT for an outage or issue preventing access to active jobs.
We aim to respond within two business days. Complex issues may require additional investigation.
Trade Select Job Management Support
Getting started
How do I create a contact profile?
From the dashboard, open Contacts, select New Contact, and enter the available contact details, site address and notes. Multiple job sites may be associated with one contact where the feature is enabled.
How do I create a new job?
Open Jobs, select New Job, choose an existing contact or create a new one, and enter the site, job type and scope details. Assign authorised team members and select the appropriate job status.
Can I manage residential and commercial jobs?
Yes. Trade Select is designed to manage client information, site documentation and workflows for residential and commercial restoration and mitigation work.
Site documentation and photos
How do I add site photos?
Open the relevant job, use the photo or image section, and select the option to add images from the device camera or photo library. Confirm the upload or synchronisation has completed before leaving the site or removing local files.
Where are data and photos stored?
Data is stored using Trade Select’s cloud infrastructure. Some information may be cached locally to support field use and synchronisation. See the Privacy Policy for further information.
What happens when there is no mobile signal?
Supported records may be captured offline and queued for synchronisation. Keep the application installed and signed in, reconnect the device to the internet, and allow synchronisation to finish. Confirm that the relevant records appear before relying on them from another device.
Account and billing
How do I update billing details?
Open the account or billing area available in the application and follow the prompts to update the payment method, view billing records or manage the subscription. Contact support if the billing controls are unavailable.
How do I cancel a subscription?
Use the cancellation control in the account billing area or email support from the account holder’s registered email address. Cancellation ordinarily takes effect at the end of the current paid billing period. See the Terms and Conditions.
Can I export client and job data?
Use the data export function shown in the account or job management area where available. Available file formats depend on the relevant record and application version. Contact support if an export required for account closure cannot be generated.
Troubleshooting
The application is not synchronising. What should I do?
- Confirm the device has a stable internet connection.
- Check that the latest supported application version is installed.
- Keep the application open long enough for pending uploads to complete.
- Restart the application and sign in again only after confirming local changes have synchronised where possible.
- Contact support with the account email, device details, time of the issue and affected job reference.
How do I report a bug or crash?
Email support with the steps taken before the fault, the device or browser used, operating system version, application version, approximate time and screenshots or screen recordings where available. Do not include client information unless it is necessary to investigate the issue.
Data and privacy
Who can access client information and job photos?
Access is limited to the account and authorised users granted access through the relevant workspace or team controls. Account administrators are responsible for reviewing permissions and removing access when it is no longer required.
How do I request account or data deletion?
Email admin@tradeselectgroup.com.au from the registered account email. Include the account or business name and identify the data or account to be deleted. Legal and operational retention requirements may apply. See the Privacy Policy.
TradeSelect 2D Floor Plan Support
Device requirements
A compatible iPhone or iPad with a LiDAR scanner and a supported iOS or iPadOS version is required. Compatibility can change with Apple hardware and operating system updates. As a general guide, supported devices include LiDAR-equipped iPhone Pro models from the iPhone 12 Pro generation and LiDAR-equipped iPad Pro models from 2020.
Getting started
- Sign in with your Trade Select account.
- Create or open a job and enter the relevant site details.
- Select New Scan and follow the on-screen guidance.
- Walk slowly through the complete floor while keeping the device steady.
- Add another floor where required, or finish the scan.
- Name each floor and save the job.
- Review measurements, add annotations and generate the available share or PDF output.
Scanning guidance
- Move slowly and steadily, and keep the device directed towards visible walls and room features.
- Use even lighting and reduce glare where possible.
- Large mirrors, glass surfaces, reflective materials, dark areas and obstructions may reduce scan quality.
- Complete one whole floor in a single scan session where practicable.
- Return to missed wall sections before completing the scan.
- Check critical dimensions manually before using a plan for quoting, construction, compliance or contractual purposes.
Troubleshooting
The scan layout does not look correct.
Repeat the scan while moving more slowly, improving lighting and keeping walls within view. Reduce rapid turns and avoid scanning through glass or mirrors. Check that the device and operating system remain supported.
The camera or LiDAR scan will not start.
Confirm camera permission is enabled in the device settings, close other applications using the camera, restart the application and verify that the device includes a LiDAR scanner.
The PDF or shared plan is missing changes.
Save the floor and annotations before generating the output. Reopen the job and confirm the latest version is visible, then generate a new file.
Measurement reminder: generated dimensions and layouts are approximate. Independently verify measurements before relying on them for construction, compliance, quoting, insurance or legal purposes.
Still need help?
Email admin@tradeselectgroup.com.au with your device model, operating system version, application version and a description of the issue.